Lead, Registration Rep, ED Admitting - FT/N (10hr)
MemorialCare Saddleback Medical Center
July 12, 2018
Laguna Hills, California
Full Time - Experienced
Admin / Clerical
Working under the supervision of the Admitting Manager, the Admitting/ER/Breast Center Lead oversees the operations of his/her shift. The Lead will assist staff members when questions and issues arrive resolving them whenever possible and escalating them to the Admitting Manager as needed. The Lead will assist with staff coverage for call outs on their shift. The Lead may be asked to assist with the department schedule. The Lead will assist in the training of new hires/transfers to the department and with follow-up training needs as identified. The Lead will promote Teamwork by setting an example of efficiency and excellent customer service with patients, clinicians and co-workers. This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values; Accountability, Best Practices, Compassion and Synergy. The Employee shall support Saddleback Memorial Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
Essential Functions and Responsibilities of the Job
Adheres to policy of using two patient identifiers
Avoids HIPAA violations by correctly entering information into the system
Interviews and registers patients in a timely and accurate manner.
Ensures all registration forms are complete.
Participates in training of all staff.
Collects patient co-pays and co-insurance as required.
Participates and supports performance improvement activities.
Maintains accuracy of 95% or above.
Monitors/manages assigned work queues.
Works independently and with staff to handle issues that arise.
Familiar with all aspects of Admitting, multi-task oriented with ability to prioritize essential job functions.
Strong customer service skills.
Knowledge of insurance and ability to identify group on the insurance card
Minimum of 1 year experience in hospital setting.
Previous Lead experience preferred.
Computer skills required
Ability to communicate effectively both verbally and written.
High school graduate preferred.
Knowledge of Medical terminology
Previous experience in identifying insurances preferred.