The Level I Team Associate is an entry level position that is responsible for the duties and services that are of a support nature to the RCBS High Performance Work Teams. Ensures that all processes are performed in a timely and efficient manner. Performs assigned duties such as mail handling, scanning, sorting, assembly, copying, faxing and data entry. Although this position is entry level, it is of a developmental nature with expectation of future growth within the RCBS.
Ensures daily productivity standards are met.
Performs medical record requests when necessitated by payers. Monitors to ensure receipt of records within established target. Provides management with reports of outstanding requests when targets are not met.
Perform support services for departmental Associates such as faxing of documents, copying, printing of forms, data entry and reception relief.
Gathers all information needed to ensure payment of the claim.
Responsible for requesting, printing and forwarding all required documentation to payers.
Retrieve EOB's as necessary as required.
Process handwritten adjustments.
Performs mail retrieval, sorting, distribution and inter-facility delivery duties for all RCBS Associates.
Performs all scanning related activities.
Works collaboratively with team members to assist in keeping workload evenly distributed.
Coordinates, communicates and assists in monitoring work flow and work tasks as necessary to manage fluctuating volumes.
Provides feedback to team and team lead to help in identifying process educational, and mediation needs through Management By Fact process.
Ensures quality standards are met in clerical services performed in accordance with Integrity and Compliance guidelines.
HS Diploma or equivalency required
Post HS education preferred
Must have good verbal and written communication skills in order to present and explain information to internal and external customers.
Ability to write letters.
Must have practical experience with Word, Excel, Adobe applications.
Must have ability to make independent decisions that are generally guided by established procedures.
Must have a desire to learn ethical and compliant business practices.
Must be able to handle sensitive, stressful and confidential situations and account information.
Must have excellent 10-key skill-set.
Must have knowledge to perform functions requiring the use of the internet.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.