This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Accountability, Best Practices, Compassion, and Synergy. The employee shall support Orange Coast Memorial Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
Under the direction of the Chief Nursing Officer (CNO), this position is responsible for overall office management and provides a broad range of office support and/or secretarial duties for the CNO and Managed Care Department. the duties and responsibilities include but is not limited to: answering phones and directing calls, maintaining CNO’s schedule, assisting the Managed Care Department, establishing and maintaining records/files, processing and correspondence, performing basic editing and proofreading functions from rough copies, updating manuals, creating flyers/posters and misc. other general secretarial functions. This position includes the collecting, processing, and reviewing of confidential data.
Essential Job Outcomes & Functions
Provides office/secretarial support for the CNO and Managed Care Department
Maintains daily office management including requisitions, file maintenance, supplies, and proper functioning of equipment
Ability to prioritize workload and coordinate a multitude of projects safely and competently
Ability to use a computer and basic software
Contributes to an effective and safe working environment
Demonstrates knowledge and understanding of patient/employee privacy rights. Maintains confidentiality of all medical, financial, and other sensitive material in printed, electronic, or verbal form, which may jeopardize the privacy of patients, employees and/or agencies
Ability to communicate effectively (written/verbal)
Demonstrates the ability to use good customer service skills by managing and acknowledging employee-patient-visitor expectations
Demonstrates tact, sensitivity, and discretion and composure in a fast-paced environment
Performs assigned projects, clerical responsibilities, and other related duties
Demonstrates the ability to integrate knowledge of job specific competencies
Minimum of one to two years of clerical and/or secretarial experience required
Minimum of one year acute hospital experience preferred
Demonstrated proficiencies in Microsoft Office systems
Typing speed of 40 WPM
High School diploma or GED required
Two years college or demonstrated courses in secretarial/business preferred
Basic medical terminology desirable
Internal Number: ORA002080
About MemorialCare Orange Coast Medical Center
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.