This position coordinates and performs the daily operations work of designated areas within the health information management systems (HIMS) department. May act in a leadership role and as a liaison between management and the staff. Facilitates the delivery of high quality customer service to external customers. Responsibilities typically include the monitoring and direction of daily workflow and involvement in process improvement/quality monitoring functions.
Assist with the orientation, training and re-education of HIMS staff. Liaison between management and the HIMS staff for the purpose of coordinating staff schedules and communication of information and/or resource in providing information and HIMS department services. Promotes open communication, effective point of service decision making and problem solving while interacting with internal/external customers to ensure positive resolutions and customer satisfaction. Serves as a key liaison between staff, physicians, other departments and other departmental customers.
Monitor daily workflow processes, complete daily activities, and identify and communicate to leadership any opportunities for improvement as needed. Identify, address and communicate opportunities to improve work processes and practices good work group dynamics. May serve as a backup to other staff members to ensure the department operations are efficiently and effectively maintained.
Coordinate the compiling of department statistics, generating performance reports, and facilitating special projects, as required including assisting in the development of targets and action plans to achieve department goals.
Support and ensure the integrity of Electronic Medical Record through monitoring and auditing activities, including management of provider deficiencies and record completion identified through various reporting tools. May coordinate physician suspension process.
Conducts routine and complex releases of health information in accordance with company policy and all state and federal laws. May act as a liaison to HIMS techs and is knowledgeable with applicable federal and state regulations and Banner Health policies related to release of health information and HIPAA.
Support the coding function, acting as a liaison between HIMS operations, coding, registration, physicians, and other facility or system departments as applicable to facilitate the record completion, coding, and billing process.
Provide customer service and assistance related to HIMS departmental functions to patients, vendors, physicians, ancillary staff, and other departments in person, over the telephone, through email, or by other means.
Perform a variety of other support functions including assistance with transcription issues and requests, providing training for Dragon/voice recognition applications, assisting patients with completion of portal enrollment, performing merges and combines in the Electronic Medical Record, answer ringing telephones, and other duties as assigned by HIMS leadership. As applicable to the facility, may work with state recording agencies, such as reporting all facility births to the state vital health records department and meeting the state reporting guidelines for such.
Requires the knowledge of health information practices and principles as normally demonstrated through completion of one or more years of post-high school education in medical records and in information systems.
Must demonstrate a thorough knowledge of health information management practices and principles and have a working knowledge of medical terminology as normally acquired over 3 or more years of related work experience in medical records. Experience coordinating work functions of groups of individuals is preferred. Must be able to exercise independent judgment, prioritize work have good problem solving skills. Strong verbal, written communication, leadership and interpersonal skills are required.
Strong technical skills in using office and medical records software applications and databases.Must be knowledgeable of all HIMS department functions and processes.
Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program. Experience coordinating work functions of groups of individuals is preferred. A background in the use of medical terminology for the assigned area is preferred.Additional related education and/or experience preferred.
Additional related education and/or experience preferred.
Internal Number: 259870
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.