This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities including insurance eligibility and point of service collections. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Patient Access Services Rep (PAS) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations of their visit and understand their responsibilities.
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Obtains information to conduct registration and pre-registration of patients
Updates patient demographic and health insurance information and verifies insurance eligibility
Provides information to patients regarding PatientsBill of Rights, Notice of Privacy Practices per the state of MN and federal regulations
Provides Important Letter to Medicare/Tricare for appropriate patients according to HCFA regulations and department policy
Provides Admission Authorization form and receives signatures on all forms as needed
Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers
Triage phone calls in a timely and professional manner
Maintains bed control functions and assists clinical staff with the discharge function as requested
Copies, faxes, and prints documents
Sorts incoming and outgoing mail
Enters deceased patient information into the Death Record Log
Assists with new employee training as delegated by the Patient Registration Manager
One or moreyears of customer service experience.
One or more years of applicable computer knowledge and skills.
Previous experience in a clinical setting with registration experience
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.