Sr. Program Manager - Systems and Educational Technology Consultant

POSITION SUMMARY

The Office of Faculty Affairs (OFA) supports the faculty and clinicians of the Vanderbilt University School of Medicine's clinical departments in the areas of appointments and promotions, compliance and conflict of interest reporting, and professional development. OFA employs an extensive suite of IT applications to manage these tasks. In this role, as a member of the OFA team, the Sr. Program Manager will interact with faculty members and clinicians, department chairs and department administrators, and members of VUMC and School of Medicine senior leadership. This position will require an extensive understanding of the processes managed by the Office of Faculty Affairs along with the technological solutions needed to manage these processes.

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Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
• Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
• Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
• Magnet Recognition Program: Received our third consecutive Magnet designations.
• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index: 6 ^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

Management - IT Liaison

Responsibilities:

• As a member of the OFA team, collaborate closely with OFA staff and leadership to provide key OFA services. As the OFA's role in the medical center expands, the responsibilities of this position are expected to expand accordingly.
• Act as liaison between VUMC IT, outside technology vendors, and OFA in the implementation of OFA specific vendor IT solutions and maintenance of existing OFA applications.

• Evaluate and monitor the effectiveness/performance of OFA applications. Coordinate implementation of necessary improvements and enhancements with VUMC IT.
• Work with OFA leadership in development of training related to IT systems implementation and updates for target customers.
• Develop communication plan for rollout of vendor IT solutions.
• Develop and maintain processes for managing user access and permissions for OFA applications.
• Provide point of contact for faculty members, department administrators, and other users experiencing issues with OFA applications, acting as liaison with IT support.
• Provide point of contact for OFA team members experiencing problems with OFA applications or other IT issues, acting as liaison with IT support.

• Work with OFA managers to develop content for and maintain OFA website.
• Coordinate special projects related to IT systems impacting VUMC faculty and clinicians.
• Support OFA programming by coordinating event logistics, including technology support.
• Research and stay abreast of new technology resources, internal and external to Vanderbilt, including resources for education delivery.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Compliance Training for Faculty

Responsibilities

• Oversee the IT vendor solution supporting compliance training for the School of Medicine faculty.
• Build relationships with training stake holders for development of new training requirements and planning of new initiatives.
• Gain that thorough understanding of the requirements and support faculty in accessing and completing training requirements.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

JOB REQUIREMENTS

• Education: Bachelor's degree required, Master's preferred.

• Experience: 3-5 years relevant experience (Required)

CORE ACCOUNTABILITIES

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

CORE CAPABILITIES

Supporting Colleagues (P2)

• Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Delivering Excellent Services (P2)

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensuring High Quality (P2)

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively (P2)

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fostering Innovation (P2)

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Project Communications (Intermediate)

• Demonstrates mastery of project communications in practical applications of a difficult nature.
• Effectively transmits technical and business ideas and information to others, including non-technical audiences.
• Shares knowledge, ideas and information openly, and effectively sells new ideas and influences others.
• Possesses sufficient knowledge, training, and experience to be capable of successfully delivering project communications without requiring support and instruction from others.

Project Coordination (Intermediate)

• Performs project tracking and reporting relative to task completion dates, dependency effects, problem anticipation, schedule conflicts, and assignment to appropriate staff for resolution.
• Manages prioritization procedures for changing scope [i.e., change management] and project acceptance procedures.
• Measures progress toward goals and revises project objectives and documents applying change control procedures.
• Assumes responsibility [as appropriate] for resolving issues and seeing work through to successful completion.
• Provides training to project managers and others on project related templates and toolsets.
• Develops methods to measure customer satisfaction and obtains feedback at critical milestones and at project completion to ensure project efforts meet customer expectations.

Project Issues Management (Intermediate)

• Demonstrates mastery of Issues Management in practical applications of a difficult nature.
• Adept at identifying issues before they become problems and assigning those issues to the right people at the right time.
• Possesses sufficient knowledge, training, and experience to be capable of successfully managing internal project issues without requiring support and instruction from others.
• Able to anticipate and resolve unplanned project issues as they arise.

Project Planning (Intermediate)

• Demonstrates ability to forecast complex resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for one or more large projects.
• Plans for and anticipates events outside of immediate responsibility.
• Anticipates problems and obstacles before they arise.
• Sets priorities with a proper sense of urgency and importance.
• Develops creative ideas and takes innovative action to achieve planned goals and objectives.
• Is proficient in the use of project management tools.