Education Minimum Education
What is the minimum level of education needed to perform this job, if any?
High school diploma or GED equivalent
If degree required, in what area?
Preferred Education
What level of education is preferred for this job, but not required?
College degree in business or healthcare related fields
Minimum License/Certification/Registration What License/Certification/Registration is required for this position?
Preferred License/Certification/Registration What License/Certification/Registration is preferred for this position, but not required?
Experience: Minimum Experience
What is the minimum level of experience needed to perform this job, if any?
Three or more years of healthcare experience
Preferred Experience
What level of experience is preferred for this job, but not required?
Additional Requirements:
List position requirements not described above (e.g., computer hardware/software, other office equipment, laboratory equipment, prior supervisor experience, etc.)
- Three or more years of healthcare experience
- Excellent communication skills including the demonstrated ability to speak, listen and write effectively (i.e. strong verbal, written, presentation and interpersonal communication skills
- Demonstrated ability to coach and mentor employees
- Focus on delivering business results
- Demonstrated ability to problem solve and use critical thinking
- Ability to comprehend business issues and processes and identify process improvement opportunities and trends
- Thrives in a team environment
- Strong attention to detail and organization
- Proficient in MS office products
- Experience in the healthcare industry preferred
- Previous supervisory experience
- One year of working with patient complaints or disputes
