The Patient Service Specialist I PRN provides clerical support for an assigned department and coordinates daily payment activity. The Patient Service Specialist I also performs the following functions:
Promptly answers and screens phone calls for the area, routing calls as appropriate within established customer service guidelines.
Ensures availability and completeness of medical records.
Coordinates with physician to complete charge documents for effective billing of services.
Promptly and accurately files ancillary results in medical records and routes for appropriate follow through.
Accurately completes orders for billing purposes in accordance with computer system protocol, CPT criteria, and regulatory guidelines.
Promptly obtains and verifies patient insurance information.
Maintains physician schedules in order to maximize resource utilization of senior staff.
Coordinates patient needs to facilitate patient care planning activities and create a positive experience for the patient.
Instructs patients in preparation of tests and procedures, routings, locations and other general information in a professional and courteous manner and in accordance with established policies and procedures.
The ideal Patient Service Specialist I PRN is organized, detail-oriented and has great communication skills.
Location/Facility [Enter Facility Name] (i.e. Baylor Regional Medical Center at Plano)
For more information on the facility, please click our Locations link.
Specialty/Department/Practice [Enter Spec/Dept/Prac] (i.e. Critical Care, Radiology, Family Care)
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!