JOB SUMMARY

The Collector II under general supervision and according to established procedures, performs collection activities for assigned accounts. Contacts insurance company representatives by telephone or through correspondence to collect inaccurate insurance payments and penalties according to BSWH Managed Care contracts. Maintains collection files on the accounts receivable system.

ESSENTIAL FUNCTIONS OF THE ROLE

Performs collection activities for assigned accounts. Contacts insurance companies to resolve payment difficulties and penalties owed to BSWH in accordance with Managed Care contracts.

Contacts insurance company representatives by telephone or through correspondence to check the status of claims, appeal or dispute payments and penalties.  Has knowledge of CPT codes, Contracting, per diems, and other pertinent payment methods in the medical industry.

Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up.

Processes accounts for write-off and for legal. Conducts thorough research and manual calculation from Managed Care Rate Grids and Contracts to determine accurate amounts due to BSWH per each individual Insurance Contract.  Enters data in Patient Accounting systems and Access database to track and monitor payments and penalties.  Prepares legal documents to refer accounts to the Managed Care legal group for accounts deemed uncollectable.

Through thorough review ensures that balances on accounts are true and accurate as well as correct any contractual or payment entries.  Verify insurance coding to ensure accurate payments.

Receives, reviews, and responds to correspondence related to accounts. Takes action as required.


BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

 

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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