Prior experience working in a medical setting support service role
Working knowledge of Medi-cal, HMO’s, PPO’s, third party payors, authorization and eligibility requirements and regulations 
Knowledge of basic psychiatric terminology (preferred)
Strong customer service experience
Ability to perform the functions patient encounters, registration, and appointment scheduling using a computerized system
Knowledge of patient related policies and procedures (preferred)
Knowledge of Microsoft Work, Windows, Outlook, and other PC applications
Knowledge of NPBBHS and Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)
Skill in performing basic arithmetic operations
Sufficient typing skills
Strong communication skills
Ability to work as part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the public