• Facilitate patient access to care by managing scheduling, referrals, and wait lists across all service sites to meet established access metrics.
• Oversee daily provider schedules and EPIC templates, including building, modifying, and maintaining templates in collaboration with divisional leadership.
• Monitor and analyze template utilization, patient access, and provider productivity using EPIC and reporting tools; implement adjustments as needed.
• Manage schedule changes such as cancellations, holds, unavailable time, and single-day edits within EPIC.
• Provide comprehensive administrative support to divisional leadership and providers, including calendar management, meeting coordination, and alignment between EPIC and Outlook.
• Coordinate provider-related administrative processes, including credentialing support, CME tracking, CV maintenance, and hospital reappointment applications.
• Develop and distribute monthly and on-call schedules; ensure accurate communication with internal and external partners.
• Manage timekeeping and PTO processes for assigned staff using Kronos.
• Serve as a professional point of contact for patients, providers, and external partners, ensuring timely, courteous, and effective communication.
• Support departmental and divisional projects, initiatives, and operational improvements.
• Maintain accurate records and documentation across shared drives, Teams, and SharePoint.
• Maintain required on-site presence to support clinical operations.

Requirements:

• Required: High School Diploma or equivalent
• Associate degree preferred, or equivalent combination of education and relevant experience
• Experience in healthcare administration, clinic operations, scheduling, or provider support preferred
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced, clinical environment
• Proficiency with scheduling systems and electronic health records (EPIC experience preferred)