Job Summary: The Monitoring Specialist will perform a variety of both complex and routine clinical support duties.  Coordinates with clinical team members as appropriate, in collecting information for clinicians to coordinate treatment strategies and to facilitate the remote treatment of patients.  Abstracts clinical data from multiple clinical information systems and accurately enters data into the eCare Manager Application (eCM), ensuring accuracy and completeness.

Responsibilities: 

• Admit, transfer, discharge, re-admit and bed-switch patients in eCare Manager, eSitter system, and Central Monitoring station
• Maintain accurate, real-time patient census and verify unit assignments each shift

• Demonstrates attention to detail with accurate, timely and complete data entry and retrieval.
• Answers, prioritizes and directs telephone calls
• Maintains required documentation logs and forms related to eSitter, remote telemetry monitoring and tele-consults
• Support tele-consult workflows by coordinating calls, gathering required patient information, and communicating consult timing to providers and nursing
• Admits patients to central monitoring station and review telemetry alarm parameters every shift
• Monitor and document cardiac rhthyms continuously and accurately identify rate, rhthym, and artifact and escalates changes promptly to the registered nurse
• Provide continuous remote video monitoring for patients requiring enhanced safety observation
• Verbalize and apply inclusion/exclusion criteria for eSitter monitoring and follow escalation pathways
• Communicate proactively with patients providing redirection as necessary
• Maintain compliance with HIPAA, data security, and patient privacy requirements
• Adhere to departmental policies, regulatory standards, and hospital procedures

Qualifications/Requirements:

                 Experience:

• 1 year of administrative and/or customer service experience, required
• Nursing student or some medical training, preferred
• Prior experience in a health information environment or medical terminology, preferred

Education:  

• High school diploma or equivalent, required

Licenses / Certifications:

• C.M.A, C.N.A, or E.M.T certification, preferred

Other: N/A

Special Requirements: N/A